Privacy Notice
Albany Mediation
Albany Mediation respects your privacy and is committed to protecting your personal information in accordance with UK data protection legislation.
Information we collect
We may collect your name, contact details, family circumstances, financial information and information relevant to your mediation enquiry or case.
This may include sensitive information concerning health, children, relationships, domestic abuse or safeguarding concerns.
How we use your information
We use personal information to respond to enquiries, assess suitability for mediation, arrange appointments, conduct mediation, prepare agreed documentation, administer payments and meet professional or legal obligations.
Our lawful bases for processing personal information may include performance of a contract, steps taken before entering a contract, legal obligations and legitimate interests in administering a professional mediation service.
Where special category information is processed, an additional lawful condition is required.
Confidentiality and information sharing
Mediation is confidential, subject to the exceptions explained in our Agreement to Mediate, including safeguarding concerns and legal requirements.
Information may be shared with relevant professional advisers or authorities where necessary and lawful.
Information relevant to a formal professional complaint may be shared with the Family Mediation Standards Board.
Storage and security
We take appropriate measures to protect personal information, including secure electronic storage and restricted access.
Records are retained in accordance with our professional, legal and data protection obligations.
Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict the processing of your information.
You may also have the right to object to processing and to complain to the Information Commissioner's Office.
Contact
For privacy enquiries, contact:
Albany Mediation
You can also contact the Information Commissioner's Office at www.ico.org.uk.